Privacy Policy

Privacy and POPIA Policy

Smartlifestyle CC (“Smartlifestyle”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains what personal information we collect, how we use it, when we may disclose it, and the choices available to you when using our website.

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our products and services.

Information You Provide

When you contact us, request a quotation, subscribe to our newsletter or place an order, we may collect information including:

  • Name
  • Company name (where applicable)
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • VAT number (where applicable)
  • Information relating to your enquiry or order

We do not intentionally collect unnecessary personal information.

Order Information

When you place an order, we retain information necessary to:

  • Process your purchase;
  • Arrange delivery;
  • Provide invoices and order confirmations;
  • Provide warranty and after-sales support;
  • Maintain legally required accounting records.

Website Information

Our website uses standard WordPress and WooCommerce functionality, which may automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of access

This information is used primarily for website security, system administration, troubleshooting and maintaining the operation of the website.

2. Cookies

Our website uses cookies that are necessary for the operation of the website and shopping cart.

Cookies help remember your session, maintain your shopping cart and improve your browsing experience.

Most web browsers allow you to disable cookies; however, certain features of the website may not function correctly if cookies are disabled.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

  • Processing and fulfilling orders;
  • Providing quotations and responding to enquiries;
  • Delivering products;
  • Providing warranty, technical and after-sales support;
  • Maintaining customer accounts and transaction records;
  • Preventing fraud and protecting the security of our website;
  • Complying with legal and regulatory obligations.

We do not sell, rent or trade your personal information to third parties.

4. Marketing Communications

If you subscribe to our newsletter, you may receive information about new products, promotions, special offers and company news.

If you have previously purchased products from Smartlifestyle, we may occasionally send information relating to similar products, services or promotions that we believe may be of interest to you, where permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

5. Third-Party Service Providers

We only share personal information where it is necessary to provide our services.

This may include:

  • Payment service providers for processing payments;
  • Courier and freight companies for delivering orders;
  • Manufacturers, authorised distributors or service centres when processing warranty or repair claims;
  • Professional advisers where required; or
  • Government authorities or regulators where disclosure is required by law.

These third parties receive only the information reasonably necessary to perform their services.

6. Website Analytics

We do not currently use Google Analytics or other visitor analytics platforms.

If analytics services are introduced in the future, they will be used only to better understand website performance and improve the user experience. Any such services will process information in accordance with their own privacy policies.

Our advertising on platforms such as Google or Meta may reach audiences selected using those platforms’ own advertising technologies. Smartlifestyle does not provide personal customer information to those platforms for behavioural profiling or targeted advertising unless expressly disclosed in an updated version of this Privacy Policy.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we take reasonable steps to safeguard the information entrusted to us.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal, accounting and tax obligations.

Where personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

9. Your Rights

Subject to POPIA and any other applicable laws, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information where legally permissible;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on your consent; and
  • Opt out of receiving marketing communications.

To exercise any of these rights, please contact us using the details below.

10. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal obligations or industry practices.

The latest version will always be published on our website.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry, please contact us:

Smartlifestyle CC

Email: dave@smartlifestyle.co.za

If you believe your personal information has not been processed in accordance with POPIA, you also have the right to lodge a complaint with the Information Regulator (South Africa).